Recovery Pathways

As a participant in this program, I agree to:   

• Receive text messages related to my healthcare.  
• Click the links to view the educational information and videos related to my healthcare.  
• Complete and submit online and/or mobile program health survey(s).  

Participation in the Recovery Pathways programs is voluntary. It is not designed to replace care from medical professional/your healthcare provider and does not provide medical advice, professional diagnosis, opinion, treatment, or services.   

Medical information provided by your participating provider and Gold Group Enterprises, Inc. dba GoMo Health® (GoMo Health) is for informational and educational purposes only. After reading care messages or web pages, you are encouraged to review the information carefully with a medical professional/your healthcare provider.   

Never disregard professional medical advice, delay seeking care and treatment, or rely on the information contained in this program in place of seeking professional medical advice. The information sent through text, found in the Recovery Pathways program, or learned through engagement with or participation in any program activities or services should not be considered as a medical consultation, nor is it meant to replace a provider’s work-up, recommendations, assessment of the appropriateness or risks of any care or treatment delivered to a participant, or decisions made in the care or treatment of a participant.  

If you think you may have a medical emergency, call your provider or 911 immediately.   

Failure to view the educational information and videos provided or complete health surveys will not prevent you from participating in the Program. The information provided is intended to provide benefit to you during your health journey and increased participation may be helpful to you.   

Medical information changes constantly. Your participating provider and GoMo Health do not guarantee the accuracy, adequacy, timeliness, or completeness of any of the information on this site or on the linked websites and is not responsible for any errors, omissions, or any consequences arising from the use of the information contained at this or any linked website.   

References to any entity, product, service, or source of information not related to your participating provider and GoMo Health should not be considered an endorsement, either direct or implied, by your participating provider or GoMo Health. Your participating provider and GoMo Health do not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be provided on any linked websites.   

The linked websites may contain text, graphics, images, or information that are not provided by your participating provider or GoMo and that you find offensive. Your participating provider and GoMo Health have no control over and accept no responsibility for such materials.  

We hope that you find this program useful in providing information about certain conditions and helpful in making your own health care decisions.   

HIPAA Disclosure   

I understand that text is not considered to be a secure technology. Your participating provider and GoMo Health will not send Protected Health Information (PHI) via text as part of this program.   

I agree to waive my right to health care information privacy for use within this program and to share my Protected Health Information.   

Privacy Policy   

GoMo Health respects your privacy. GoMo Health Concierge Care® is a software platform with educational content that is available via a web link in a text message. GoMo Health does not sell, trade, or rent your personal information to other companies or individuals. GoMo Health uses industry-leading Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible. Participant information will only be used for its intended purpose.   

By your participation, you give GoMo Health permission to provide your contact information to  your participating provider   

GoMo Health may use information collected through its services for research and development purposes. However, such usage will not include any personally identifiable information in such research or development.   

Personal information collected is stored in our secure cloud-based database, and we reserve the right to divulge information only as mandated to comply with state and federal laws.   

At the current time and this point of development, the Recovery Pathways program are intended for use by residents of the U.S.   

Additionally, the Recovery Pathways websites are hosted in the United States of America and are subject to U.S. state and federal law. If you are accessing the Recovery Pathways program from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using the Recovery Pathways program, you consent to that transfer and use of your personal information in accordance with this Privacy Policy.   

You also agree to abide by the applicable laws of applicable states and U.S. federal law concerning your use of the Website and your agreements with us. Any persons accessing the Recovery Pathways program websites from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure different from those of the jurisdictions mentioned above may only use the Websites in a manner lawful in their jurisdiction. If your use of the Recovery Pathways program websites would be unlawful in your jurisdiction, please do not use the Website.  

BY USING OR ACCESSING THE WEBSITE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.  

Children 
The Children’s Online Privacy Protection Act (“COPPA”) protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain personal information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personal information through this program represents to us that he or she is 13 years of age or older. If we learn that personal information has been collected from a user under 13 years of age, then we will take the appropriate steps to cause this information to be deleted. If you are the parent or legal guardian of a child under 13 who has joined this program or has otherwise transferred personal information, please contact GoMo Health using our contact information below to have that child’s account terminated and information deleted.  

Personal Information   

GoMo Health aggregates and de-identifies the participant information voluntarily submitted from this program to improve the program performance. GoMo Health may also receive Personal Health Information about participant health from your participating provider. GoMo Health may also aggregate the information from the two sources listed above.   

Text and E-mail   

When a participant sends a text message and/with program-specific data, their mobile phone number and/or e-mail address, the full content of the message, attached files, or other information provided may be recorded. The program may use this information to determine and send appropriate information or educational content to participants. Participants may indicate their preference to stop receiving communications or opt-out at any time. (See your choices regarding your personal information.)   

Recovery Pathways Alerts  

You will receive up to seven messages per week. Message & data rates may apply.  

How to Opt-Out:  

To opt-out from our SMS service, you can text STOP from your mobile phone to any text that you receive and we will unsubscribe you from the SMS text messaging program immediately. You will not receive any additional messages unless you re-register.  

How to Get Help or Support:   

To get help, email us at support@gold-group.com or toll-free 1-(833)-975-4279.   

Security  

The program encrypts sensitive information such as your credit card number and your personal information using secure socket layer (SSL) technology to provide the secure transmission of the information from your computer to our servers. In addition, we use commercially reasonable efforts to limit access to your Personally Identifying Information to the employees, agents, and officers who need the information for their jobs. All our employees are kept up to date on our privacy and security practices. For more information about the security measures used in connection with the program, please contact us using the contact information found below.  

Information Collected via Technology   

As you use these pages, certain message delivery information may be passively collected and stored on GoMo Health’s or our service providers’ server logs, including your internet protocol address, browser type, and operating system. We also use cookies and navigational data like Uniform Resource Locators (‘URLs’) to gather information regarding the date and time of your web page visit and the information viewed. ‘cookies’ are small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. An internet protocol (or IP) address is a number that is automatically assigned to a participant’s computer when they use the internet. In some cases, an IP address may stay the same from browser session to browser session; but if participants use a consumer internet service provider (ISP), your IP address will likely vary from session to session. The program may use both session cookies (which expire once the web browser closes) and persistent cookies (which remain on the computer until deleted) to provide a more personal and interactive program experience. Persistent cookies can be removed by following the internet browser’s help file directions. Participants may manage cookie preferences via browser settings (see http://www.aboutcookies.org for more information).  

Use and Disclosure of Information   

In general, Personal Health Information and other information submitted and/or shared with the program may be used for the following purposes: to enable participant access to program services; to personalize the content received by the program; and/or to provide additional information and functionality upon request.   

Except as otherwise stated in this Privacy Policy, the program does not sell, trade, rent, or otherwise share the personal information that we collect with third parties. We may, when required, provide Personal Health Information to third-party service providers or affiliates who work on our behalf, to provide some of the services and features necessary to help us communicate with participants. Examples of such services include sending texts or e-mails, analyzing data, processing rewards payments, and providing customer service. Participant information is provided under a Business Associates Agreement (BAA) to the affiliates and third-party service providers and are not to be utilized in any manner except as necessary to provide the relevant program services and in compliance with law. If you are not willing for the program to use or disclose your collected Personal Health Information as identified above, you may choose to not participate in the program.  

The program uses Google Analytics to analyze how visitors interact with the program website. This service provides non-personally identifiable data including but not limited to data on where visitors came from, what actions they took on our site, and where visitors went when they left our site.  

The program may also develop non-personal information concerning visitors to GoMo Health web pages, using de-identification processes to help ensure that such information cannot reasonably be re-associated or connected with participants. Generally, this information is de-identified and aggregated to be used in statistical analysis to help analyze patterns of use. This Privacy Policy does not limit use or disclosure of de-identified information (i.e., that is not connected with an individual user) in any way, and we reserve the right to use and disclose such information to program partners, sponsors, and other third parties at our discretion.   

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Health Information may be among the assets transferred. Program participants acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer will continue to process Personal Health Information with HIPAA compliance and as set forth in this Privacy Policy.  

The program may disclose Personal Health Information if it is believed in good faith that such disclosure is necessary to; (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights, property, or you the participant. You hereby consent to us sharing your Personal Health Information under the circumstances described herein.   

Privacy Policy Changes  

Your participating provider and GoMo Health may, in their sole discretion, change this Privacy Policy from time to time. Any and all changes to GoMo Health Privacy Policy will be reflected on this page and the date new versions are posted will be stated at the top of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. Users should regularly check this page for any changes to its Privacy Policy.  

Your Choices Regarding Your Personal Information   

You may at any time review or change your Personally Identifying Information by going to your account settings (if applicable) or contacting us at support@gold-group.com. Participants have a right at any time to opt-out of the program or to discontinue program contact by replying ‘STOP’ after receiving any of the program text messages. Participants may also contact GoMo Health directly, via email, at support@gold-group.com  Messages for the purpose of providing or administering health coverage for which you are actively enrolled are not subject to this opt-out provision. Upon your request, we will deactivate or delete your account and contact information from our active databases. Such information will be deactivated or deleted as soon as practicable based on your account activity and accordance with our deactivation policy and applicable law. To make this request, either go to your account settings (if applicable) or contact us as provided above. We will retain in our files some personal information to prevent fraud, to troubleshoot problems, to assist with any investigations, to enforce our Terms of Use and to comply with legal requirements as is permitted by law. Therefore, you should not expect that all your personal information will be completely removed from our databases in response to your requests. Additionally, we keep a history of changed information to investigate suspected fraud with your account.